Weak internet connections can lead to connectivity issues within the chat platform, such as slow loading times,
disconnections, and difficulty in sending or receiving messages.
To ensure optimal performance, it is recommended to have at least 15 MBPS for download speed and 20 MBPS for
upload speed. Test your internet speed here.
Try switching between wired (LAN) and wireless (WiFi) connections, or switching between different internet
sources (e.g. from home to work internet or vice versa).
If you're using a public WiFi, switch to a private network. Public WiFis may have limitations such as
traffic restrictions and blocked peer-to-peer connections.
Disable any firewalls or other software that may be blocking peer-to-peer (P2P) traffic. This can include
software firewalls, antivirus programs, or VPNs that may have P2P traffic restrictions. Make sure to check
and configure the settings in these software or consult the support or IT department if using a device or
network provided by your employer
Verify that you can access the following websites: ps1.pndsn.com
and vfairs.pubnubapi.com. If you are using a
device or network provided by your employer, you may need to request that your IT department whitelist
*.pnsdsn.com, *.pubnubapi.com to ensure proper access.
Verify Your Browser & Operating System Configuration
Verify that you are using the latest version of your browser. It is recommended to use Google Chrome or
Mozilla Firefox for the best experience.
Ensure that cookies are enabled for the event and chat platform.
Avoid accessing the event from incognito or private browsing mode.
Check for and install any available updates for your operating system. Keeping your operating system updated
can help ensure compatibility with the chat platform and fix any known bugs or security vulnerabilities.
If you're facing audio/video issues, try relaunching your browser.
Refresh the chat platform by reloading the page and clearing the browser cache and cookies.
Examine Other Open Softwares and Browser Windows
Try closing unnecessary applications or windows.
To avoid technical issues, make sure to close any additional event tabs and only attend your event in a
single tab or window
If experiencing audio/video issues, close any other applications that may be using the microphone or camera,
such as Zoom, Skype, Slack, or Teams.
Reduce the Number of Open Conversations
We recommend limiting the number of open channels to 40 at a time to ensure optimal performance.
To leave an unnecessary chatroom, hover over the conversation in your messages list and click on the "x"
icon. Note that your conversations will not be deleted and you can rejoin them if needed.
Review System Test Results
To further check your browser and network settings, you can review our diagnostic test results provided below.
This will help you in diagnosing and fixing any network, browser or permission issues.
Please click here to
read more about network requirements for Whereby calls.
Contact Technical Support
If none of the above solutions resolve your issue, please don't hesitate to reach out to our Technical Support
team at . Our team is available to assist you and help resolve any issues!
To ensure the best assistance possible, please include the following in your email: